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FAQs

Where are you located?

Hoodoo is located in Denver, Colorado, USA.

Tel: +1 (303) 973-8864
Fax: +1 (720) 836-4296

How can I contact Hoodoo?

Sales: sales@hoodoonation.com

Direct: hoodoo@hoodoonation.com

Why can I not order more than one item at a time?

Our current quick check out ecommerce service only allows one purchase at a time. The down side is more of your time for multiple purchases. The upside is we only offer discount items through the website.

Is this site and my purchase secure?

You can shop at www.hoodoonation.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

• Industry leading encryption hardware and software methods and security protocols to protect customer information.

• Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy http://www.authorize.net/company/privacy/

www.hoodoonation.com] is registered with the Authorize.Net Verified Merchant Seal program.

How can I pay for my order?

Credit Card

We accept Mastercard, Visa, American Express, and Discover.
Upon checkout, your card will be authorized for the full amount of your order.
Your credit card statement will show the name "HOODOO, LLC" for the items you purchased.
Your credit card details are never stored on any of our servers.

Money Order

You can obtain a money order in the U.S. at the post office and at most banks.
International money orders must be in U.S. Dollars (USD).
Payment must be received before your order is shipped. Please send the money order to the above address.
If no money order has been received 14 days after the original order was placed, it will be automatically cancelled.

Do I have to pay sales tax?

Only Colorado residents are responsible for sales tax, its set in the price

What is a "Promo Code" and where do I get one?

Our current quick check out does not offer any promo codes, however we only offer sale items direct at discount.

Can I call in or fax my order?

We will accept fax orders.

Can I order by mail?

You may send a money order rather than using a credit card to place an order. Just contact us at sales@hoodoonation.com. Payment must be received in 7 days from order date or the order will be cancelled.

Do you accept orders from places outside of the US?

We accept orders from most countries. Just contact us at sales@hoodoonation.com and we will get you a shipping quote.

Can I return or exchange an item?

Returns:

Merchandise items may only be returned if they are unworn, unwashed, and unused. Items must be returned within 7 days from when you originally received your order with a copy of your receipt and order number. You will be responsible for all shipping costs.

Exchanges:

If you receive an item and wish to exchange it for a different size or another item, you will be responsible for the cost of shipping it back to hoodooNATION. Please contact hoodooNATION at sales@hoodoonation.com to obtain an exchange authorization.

Holiday Return/Exchange Policy:

During the holiday season, you will have 14 days to return unworn, unwashed, and unused items.
If you received the wrong item you can send it back to us and we will replace it with the correct one. You will not be responsible for any additional shipping costs.
If you would like to return an unworn, unwashed, unused merchandise item or send back an item that you did not order, you can send it back to us at:

HOODOO, LLC
10066 W Geddes Pl
Denver, CO 80127

How long will it take to get back a return?

Please allow 1-2 weeks for returns and exchanges to be processed.

What do I do if an item has been damaged during delivery?

If an item arrives damaged please contact us at sales@hoodoonation.com to report damage and obtain an exchange authorization. Send us back the damaged item including your order number with name. We will send out a replacement when the damaged item has been received.

What do I do if I am missing an item in my package?

Please contact us and let us know you are missing an item. Be sure to include your order number and name.

What if an item is out of stock?

If an item is out of stock you will not be able to purchase it through the online store. hoodooNATION is committed to developing and creating unique limited production runs of items. If you see items you like that are out of stock contact us at sales@hoodoonation.com and let us know. Possibly the item is in production or demand may bring it back.

What are the measurements for your t-shirts and hoodies?

(These are approximate measurements in inches.)

Mens Clothing

Chest Width (inches) Length (inches)
S Small - 18, 28
M Medium - 20, 29
L Large - 22, 30
XL Extra Large - 26, 31
2XL Double Extra Large - 28, 32

Womens Clothing

Fits Sizes Chest to Fit (jnches) Inseam (inches)
S Small - Sizes (0 - 4) 31 - 33, 30 - 31
M Medium - Sizes (4 - 8) 34 - 36, 31 - 32
L Large - Sizes (8 - 10) 37 - 39, 32 - 33
XL Extra Large - Sizes (10 - 12) 39 - 41, 33.5 - 34

Shipping

How do you ship your orders?

Orders within and outside the United States are shipped by the United States Postal Service. Your order will be shipped within 1-2 business days from receipt by us.

What are shipping & handling costs?

Orders within the United States 50 states are subject to shipping and handling costs. These costs include shipping, packing, and handling.

Charges are added during checkout

All international shipping and handling costs, as well as delivery times will be quoted when you contact hoodooNATION at sales@hoodoonation.com to place your international order.

How long will it take to receive my order?

Priority mail is delivered in 2-3 business days of shipping date.

Express mail is delivered next after shipping date.

During the holidays delivery times may increase due to United States Postal Service backups.

 

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